The Mission of Trilogy Analytical Laboratory is to be the recognized leader for providing analytical testing excellence in solutions for safe beverage, food, feed & grain products. With more than 50 years of analytical testing experience, our staff is dedicated to developing and providing quality analytical procedures. Each staff member at Trilogy Analytical Laboratory takes great pride in providing our clients with the confidence to ensure safe food and animal feed products.

Please take the time to fill out our anonymous customer satisfaction survey below to help us continue to improve the quality of service we provide to you.

1. On a scale of 1 to 5 where one represents "Extremely dissatisfied" and 5 represents "Extremely Satisfied," how would you rate your level of overall satisfaction with Trilogy Analytical Laboratory?

   1   2   3   4   5  

2. What specifically are you satisfied or dissatisfied with Trilogy Analytical Laboratory? Please enter response below...

3. On a scale of 1 to 5 where one represents "Extremely dissatisfied" and 5 represents "Extremely Satisfied," how would you rate your level of satisfaction with Trilogy Analytical Laboratory in regards to customer service?

   1   2   3   4   5  

4. If there were any problems, did we correct them promptly to your satisfaction?

   Yes   No  
   
   
   If no please explain below:

5. On a scale of 1 to 5 where one represents "Extremely dissatisfied" and 5 represents "Extremely Satisfied," please rate your level of satisfaction with Trilogy Analytical Laboratory in regards to the following items:

   Pricing: 1   2   3   4   5  
   Value: 1   2   3   4   5  
   Sample Submittal: 1   2   3   4   5  
   Result Distribution: 1   2   3   4   5  
   Turn Around Time: 1   2   3   4   5  
   Invoicing: 1   2   3   4   5  
   

6. How would you rate the overall quality of your relationship with Trilogy Analytical Laboratory, considering all of your experiences with them? Would you say...

   Excellent   Very Good   Good   Fair   Poor   N/A  

7. How likely are you to use Trilogy Analytical Laboratory for future analytical needs? Would you say...

   Excellent   Very Good   Good   Fair   Poor   N/A  

8. How likely are you to recommend Trilogy Analytical Laboratory to a colleague or business associate? Would you say chances are...

   Excellent   Very Good   Good   Fair   Poor   N/A  

9. Are there any analytical services you currently use that we do not provide?

   Yes   No  
   
   
   If yes please explain below:
   

10. What percentage of your analytical business do we currently have?

    0-9%   50-69%   10-29%   70-89%   30-49%   90-100%  
    
    
    If less than 90% what would it take to earn your business? Please explain below...
    

11. Did you know that Trilogy Analytical Laboratory provides the following analytical services?

    Mycotoxin Analysis (25 toxins): Yes   No  
    Mycotoxin Adsorbant Assays: Yes   No  
    Allergen Testing: Yes   No  
    Biogenic Amines Analysis: Yes   No  
    Ionophores: Yes   No  
    Mold Identification and Count: Yes   No  
    

12. Did you know that Trilogy Analytical provides the following testing supplies and services?

    Certified Mycotoxin Standards: Yes   No  
    Mycotoxin Puritox Extraction Columns: Yes   No  
    Certified Mycotoxin Reference Material: Yes   No  
    Company-wide Mycotoxin Proficiency Programs: Yes   No  
    Mycotoxin Test Kit Evaluations: Yes   No  
    

13. Finally, please provide any additional comments or suggestions below...

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